Caesars casinos case study

Lean operations are used to improve processes in a wide variety of industries, not just manufacturing. Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and provide better customer service. As a result, improved operations are positively impacting the bottom line. Describe two challenges that Caesars experienced during the Lean implementation process. What actions were taken to overcome each challenge?
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By: Janice H. Hammond and Aldo Sesia. Abstract This case describes the introduction of a regression analysis model for forecasting guest arrivals to Caesars Palace hotel in Las Vegas, Nevada. The company will use the forecast to staff the front desk in the hotel. The staff is unionized and the company has little flexibility to change staffing levels on a short-term basis.
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Lean operations are used to improve processes in a wide variety of industries, not just manufacturing. Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and provide better customer service. As a result, improved operations are positively impacting the bottom line. Describe two challenges that Caesars experienced during the Lean implementation process.
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Caesars Entertainment required a payment solution that could integrate with their Total Rewards Loyalty program and work across its enterprise as an omni commerce platform to support the more than fifty 50 Caesars Entertainment integrated resort properties. The Caesars Entertainment program was an instant success. For Caesars Entertainment operations it solved the inefficiency of fulfilling cage cashier processes and manual back office payouts, reduced cash handling and labor expenses, and provided greater control and oversight of the entire payment function. Furthermore, the guests experienced other immediate benefits, including the faster payment of their winnings, therefore eliminating the time they use to spend going to the casino to retrieve their winnings or waiting for a check in the mail.
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