Literature review on customer satisfaction of bsnl mobile service

To browse Academia. Skip to main content. Log In Sign Up. Download Free PDF. Consumer Satisfaction in Automobile Industry. Aliasger Fanaswalla.
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We use cookies to give you the best experience possible. Innovation of new product changes the life style of common man. Don't use plagiarized sources. The overcoming of communication barriers has helped everyone to grow relationship with others. As government allowed the private companies to invest in the telecom sector the monopoly of BSNL came to an end. The employee of the BSNL was still not responsive to their customers problems and here the other private player saw an opportunity, which could have been tapped. BSNL had good base of the customers but gradually it declined and is still declining.
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In September, Reliance Jio launched. Chapter 3 Research Design 3. Unfortunately most EVA advocates and adapters have not acknowledged or discussed the faults of EVA, while they have praised the concept as a management tool. On the other hand most criticism against EVA has kept to fairly insignificant topics from the viewpoint of corporate control.
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Mueller characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. Sinkovics and Ghauri relate the necessity for engaging in customer relationship management to high cost of direct sales, highly intensifying level of competition in the global level, and need for information about various aspects of the business in general, and consumer behaviour in particular, that can be used to increase the levels of sales. According to Peppers and Rogers , there is global tendency in customer relationship management that relates to the shift from transactional model towards the relationship model. In other words, Peppers and Rogers argue that satisfying customer needs as a result of on-time transaction is not sufficient today in order to ensure the long-term growth of the businesses. Instead, businesses have to strive to maintain long-term relationships with their customers in order to maintain flexibility to adopt their increasing expectations and thus achieving their life-long loyalty.
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